Return Policy

This website ("www.scootling.co.nz") is operated by Scootling Limited ("Scootling"), which includes our E-commerce site(s) and physical Scootling stores.

Restock Fees

If your order arrives and it is not right, we will fix it without hassle. Doesn't fit or just not happy with it? You can return any new, unused and unaltered item in full within 14 days of delivery. Please first make contact within 7 days of delivery if you think you need to make a return. Restock fees may apply at our discretion to items that were correctly supplied, or items for which your scooter model is not listed in our fitment information. We will issue a refund to your original payment method, or issue store credit, at our discretion.

Refund Policy

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.

Once your return is received and inspected by Scootling (usually within 24 hours of receipt), your store credit or refund will be processed and if applicable, a credit will be applied to your credit card or original payment method. Please note that for refunds, it may take an additional 2-10 business days after your credit is applied for it to become available in your account, depending on your credit card company.

You are responsible for all shipping costs associated with getting your order back to our return address.

Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order, and we will be happy to help you narrow it down!

See below for instructions on how to get your return order back to us. Items should not be shipped back to the manufacturer; all returns need to be returned to Scootling in Auckland unless we specify otherwise.

Return Shipping Options

You can use the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.

Exchanges

Need to make an exchange? Exchanges are only available for apparel/gear, not mechanical parts. So make sure to use the available fitment info on our listing, or ask us. Once we receive the item to be exchanged, and have checked it for wear etc, we will send out your new item.

You are responsible for return shipping costs on your original order back to us, and shipping of the new item out to you.

Order Cancellation / Modifications

If you change your mind, act quickly! We turn around and process orders extremely fast.

Payment Reversals / Chargebacks

Most of our valued customers prepay for their orders and receive their orders in full. But, very few customers go for a payment reversal/chargeback, even after receiving the product.

In order to help with this issue, we have decided to use an outside debt collection agency to assist us with such chargebacks/overdue accounts. So that we could spend the energy doing what we do best i.e making our customers happy.

Used or Damaged Merchandise

Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.

Any merchandise or parts which show signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or is in any condition other than it was dispatched from us cannot be returned.

Trademe, Facebook and online forums are excellent resources if you have a used item you do not want that can no longer be returned to Scootling.

Apparel and Helmets

Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to you.

Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.

Unused items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to you or subject to an additional restock fee based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires

All electronic items have been tested at the factory (e.g CDI's, ECU's, REG/REC) and due to their sensitive nature are non-returnable.

Any part which has been installed, or shows signs of attempting to be installed on a vehicle is non-returnable.

Any Tool or Chemical that has been opened or has the seal broken is non-returnable.

Open box items for which the packaging has been destroyed are not returnable.

International Returns

International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. You are responsible for any applicable brokerage or customs charges.

Any items which have additional brokerage fees that are charged to Scootling upon delivery will be rejected.

Defects

Each manufacturer has their own warranty policy. Scootling will assist customers with their warranty; however Scootling does not provide any direct warranty on any items sold.

Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.

Please note warranty processing may take up to 4-8 weeks for complex cases or where the overseas manufacturer needs to see it physically, and acceptance will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

Please let us know ASAP if any items on your order arrive damaged (within 48 hours of receipt). Please keep all original shipping containers and packaging and take pictures if possible. Damaged item claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as this process can take longer than any of us would like!

Returns Process

Ship to:

Scootling

Attn: Returns

310 Great North Rd

Grey Lynn

Auckland, 1021

Please retain your return tracking information. Scootling is not responsible for packages lost during return shipment. You will receive a confirmation email from Scootling when your return is processed, which will include the full details of refund credited.

Questions / Concerns

If anything is unclear or if you have a special circumstance, give us a shout!

We can be reached by phone at (09-3600717) or Contact us